Need help with SubX?
For bug reports, feature requests, timing issues, scramble questions, algorithm training feedback, or App Store support, send a message and include as much detail as you can.
Contact support
Email: [email protected]
Typical response time: 24-48 hours.
Common topics
Scrambles
Questions about scramble generation, puzzle categories, or supported event types.
Statistics
Help with averages, solve history, sessions, personal records, or performance data.
Timing
Questions about timer behavior, inspection, split timing, penalties, or solve tracking.
Algorithm training
Feedback on training cases, recognition practice, or future training tools.
Quick troubleshooting
- Make sure SubX Timer is updated to the latest App Store version.
- Restart the app if timing, sessions, or statistics appear delayed.
- Check that the selected puzzle and scramble type match the session you are practicing.
- Restart your iPhone if app performance or haptics feel inconsistent.
- Include your iPhone model, iOS version, and app version when reporting a bug.
Feature requests
SubX is actively improving. Feature ideas, UI feedback, puzzle requests, and bug reports are welcome at [email protected].